Questions and answers

You need to choose an exchange destination and fill out an exchange application. Click the Exchange button and follow the instructions that you will see in the confirmation window of the exchange request. If you have any questions during the exchange process, please contact the operator via the online help chat.

Confirmation of the transaction is necessary in order to prevent repeated spending of the same funds. As soon as the sender transfers the funds, the transaction enters the network for execution and inclusion in the block. It is the process of adding a transaction to the found block that is called transaction confirmation. One block includes one confirmation. As soon as your transaction is confirmed, the cryptocurrency becomes available for further use.

The speed of confirmation depends on many factors, such as: the workload of the network itself, the amount of commission indicated during the transfer, the speed of the Internet connection, etc. On average, transaction confirmation takes from 30 minutes to several hours. But sometimes you can wait from 2 to 14 days for confirmation if the network is overloaded. Withdrawal of funds will become technically possible when a certain number of network confirmations occur (depending on the type of cryptocurrency being credited).

Unfortunately, we will not be able to refund your funds. The only thing we can do is provide the details of where the funds went. Be careful when entering data!

Without specifying an e-mail address, you will not be able to make a request, since this is the main contact to which you receive an alert about the status of the exchange operation. Even if you accidentally close the page of our service, you can follow the link from the letter to go directly to your personal account and view the status of the application. In addition, automatic registration is linked to the e-mail at the first exchange, this will allow you to view receipts for exchange transactions in your personal account. As well as all changes in case of erroneous details or refusal of an exchange operation are made only through e-mail notifications from your side and strictly from the mailbox specified in the application.

We protect your data, do not send spam and do not transfer addresses to third parties.

If you received less than our calculator calculated, then this is due to only one point - the amount of exchange that you initially indicated does not correspond to the actual arrival, therefore, there was an automatic recalculation.

Remember that on many exchanges and wallets, the commission for sending lies inside the amount being sent. Take into account this nuance, the amount indicated in the application must reach us!

We also remind you that if you sent funds for exchange 10 times less than indicated in the application (for example, 0.01 btc was indicated in the application, but in fact sent 0.001btc), then such an application will be considered fraudulent, the amount is not subject to further exchange and refund, and will not be mediocre attributed to the humanitarian assistance of the service. Be careful, if you found such a transfer before our operator noticed it, then immediately inform him about your mistake and the absence of malicious intent on the exchange operation, most likely we will get into the situation and go to meet our client.